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Frequently asked questions
Documents
What is the max file size I can upload?
How many files can I upload?
What if I run out of storage?
Can my Recipients download documents I leave for them?
How can my Recipient access encrypted documents?
What if my Recipient does not know the password to an encrypted document?
Recipients
What information is required to add a Recipient?
How will my Recipients be notified when the time comes?
How many Recipients can I add?
What happens if my Recipient’s contact information is outdated when my Digital Will is executed?
Actions
What is Secured Access?
Why is Secured Access necessary?
Are there any limits to the Actions I can create?
When will Actions run?
Can I choose specific Recipients per Action?
Triggers
How can I stop a Trigger from executing?
When will I get a notification to check-in?
I forgot to check-in, can I undo an executed Trigger?
Claims
How long is the claims process?
Do Recipients need to file a claim for Actions without Secured Access?
Do Recipients need to submit a separate claim for each Action with Secured Access?
How many Recipients can make a claim?
Can I make a claim if I am not a Recipient but have a valid claim or relation?
What if I am a Recipient but fail to get approved?
Billing & Pricing
What happens after my free trial?
Can I upgrade, downgrade a plan?
What currency will I be billed?
What are credits and the cost?
What is your refund policy?