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Frequently asked questions
Documents
What is the max file size I can upload?
How many files can I upload?
What if I run out of storage?
Can my Recipients download documents I leave for them?
What if my Recipient does not know the password to an encrypted document?
Recipients
What information is required to add a Recipient?
How will my Recipients be notified when the time comes?
How many Recipients can I add?
Actions
What is Secured Access?
Why is Secured Access necessary?
Are there any limits to the Actions I can create?
When will Actions run?
Can I choose specific Recipients per Action?
Triggers
How can I stop a Trigger from executing?
When will I get a notification to check-in?
I forgot to check-in, can I undo an executed Trigger?
Claims
How long is the claims process?
Do Recipients need to file a claim for Actions without Secured Access?
Do Recipients need to submit a separate claim for each Action with Secured Access?
How many Recipients can make a claim?
Can I make a claim if I am not a Recipient but have a valid claim or relation?
What if I am a Recipient but fail to get approved?
What if my Recipient is granted access but do not know the password to an encrypted document?
Billing & Pricing
What happens after my free trial?
Can I upgrade, downgrade, or cancel a subscription?
What currency will I be billed?
What are credits and the cost?
What is your refund policy?
What happens to my monthly or annual subscription once I am no longer here?