Terms of Service

These Terms of Service (“the Terms”) constitute an agreement governing your access and use of our online automated Digital Will product and the features that we offer (“the Services”). Please read through these terms carefully.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Fallbacks.io.

When we say “Services”, we mean our product and features that we offer to automate your Digital Will and share your legacy with Recipients.

When we say “Related Parties”, it means the Company’s affiliates, officers, directors, employees, agents, and contractors.

When we say “You”, we are referring to the people who have own an account with our Services or the people or entities listed as Recipients (beneficaries) who may create an account in the future.

We may update these Terms of Service (“the Terms”) in the future. Typically, when this happens, we will communicate it to you via email or on our website.

By accessing or using the Services, or by continuing to do so after being notified of any changes, you acknowledge that you have read, understood, and agree to be bound by the Terms of Service.

If you violate any of the Terms of Service, we may suspend or terminate your account. We strive to earn your trust by being transparent about who we are, how we operate, and always welcoming your feedback. Feel free to reach out to us anytime at support@fallbacks.io.

Fallbacks.io is not a law firm and does not provide legal advice. We provide self-help legal forms and automated communication tools for your Legacy. These services are not a substitute for an attorney.

We are not responsible or liable for the accuracy, completeness, enforceability, or legal consequences of any documents generated from our self-help forms or other content you create and share using the Services, including any impact such content may have on probate, estate administration, or related legal proceedings.

You are solely responsible for the content you create and upload, the Recipients you designate, and the timing and delivery of any Actions.

Consult a licensed attorney for matters requiring legal interpretation or professional judgment.

1. You are responsible for maintaining the security of your account and password. The Company and its related parties cannot and will not be held liable for any loss or damage resulting from your failure to meet this security responsibility. We suggest you enable two-factor authentication for an extra layer of security.
2. You may not use the Services for any purpose other than setting up an automated Digital Will to share your legacy with people of the world.
3. You are responsible for all content created, uploaded and any activity that occurs under your Account. You represent yourself in all interactions with the Service.
4. You must be a human who is at least 18 years old or legal entity defined and recognized by a supporting Authority.

1. If you are using a free trial of our Services, it is really free: we do not ask you for your credit card unless you wish to upgrade to a paid plan.
2. If you upgrade from a free plan, your card will be charged immediately. When upgrading from one paid plan to a higher-tier plan, you will be charged the prorated price difference between the two plans, not the full cost of the new plan.
3. You have the option to purchase credits that allow you to increase storage or the number of Recipients available per a specific Action.
4. All prices displayed include taxes and any additional fees. What you see is what you will pay.
5. There are no refunds.
6. We may change our pricing strategy, and any changes will be reflected in your subscription starting from the next billing cycle with notice.

1. It is your responsibility to delete your account via Account Settings.
2. We reserve the right to suspend or terminate your Account at any time for any reason. Termination results in the irreversible removal of access and deletion of all content.
3. Any violations to our Terms will lead to immediate termination of your account.

1. Your use of the Services is at your own risk. We provide these Services on an “as is” and “as available” basis.
2. We reserve the right to temporarily disable your Account if your usage significantly exceeds the average usage of other customers or impacts Service performance.
3. We take extensive measures to protect your data, including backups and encryption. We enforce encryption for data transmission. We provide the option for you to encrypt files before uploading for a secure end-to-end encryption process.
4. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any defects will be corrected.
5. Privacy Promise: We take your trust seriously. We promise to always respect the privacy of your data and will never sell it to anyone. Refer to our Privacy Policy for more details.

1. All content must comply with U.S. copyright law. You retain 100% ownership of your content.
2. DMCA Notice: We respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act. If you believe your work has been infringed, please notify us at support@fallbacks.io.

To the fullest extent permitted by law, Fallbacks.io shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or use, arising out of or related to your use of, or inability to use, the Services. Our total liability for any claim arising under these Terms or the Services shall not exceed the amounts you paid to the Company.

You agree to indemnify the Company and its related parties from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services or violation of these Terms.

1. Informal Resolution: You and the Company agree to first try to resolve any dispute through good faith negotiations. To start this process, send a written description of your dispute to support@site.io.
2. Binding Arbitration: If the dispute is not resolved within 60 days, it will be resolved by binding arbitration administered by a recognized arbitration provider. The arbitrator, not any court, has exclusive authority to resolve the dispute.
3. Class Action Waiver: Any arbitration will be conducted on an individual basis only, not as a class, collective, or representative action.
4. Governing Law: These Terms are governed by the laws of the State of California, USA, without regard to conflict of law rules.

If you have any questions about any of these Terms, feel free to reach out to us anytime at support@fallbacks.io.